Need help?
Frequently Asked Questions
We accept all major credit and debit cards, as well as Google Pay and Shop Pay.
All transactions are encrypted and secure.
We ship internationally to select countries.
You’ll see available options at checkout based on your location.
Shipping is free on all orders.
Express shipping is available at checkout for an extra charge.
All items are shipped from Bali. Standard shipping times vary by location:
Asia & Oceania: 4–6 business days
Rest of World: 6-9 business days
Express delivery is available at checkout and arrives faster.
Depending on your country, import taxes or customs duties may apply.
For EU countries, VAT and customs fees are typically charged upon arrival and will be emailed to you directly. These charges are set by your local customs authority and are the customer’s responsibility.
We understand this can be frustrating, and we’re actively working to partner with fulfillment centers to help reduce or eliminate these fees in the future.
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking link.
We try to process orders quickly, so we can’t guarantee changes once an order is placed.
That said, if you contact us shortly after placing your order, we’ll do our best to accommodate any changes or cancellations.
You have 14 days from delivery to return or exchange.
We offer a full refund or store credit — your choice.
If it’s our fault, we cover everything.
To start a return, email us at hello@suryanijewelry.com with your order number. We’ll respond within 24 hours and guide you through it.
925 Sterling Silver — durable, timeless, and handcrafted in Bali
18k Gold Vermeil — a thick 3-micron layer of gold over sterling silver
To keep your Suryani pieces looking their best, avoid contact with harsh chemicals or chlorine.
Store them in a dry place and polish gently with a soft cloth.
We're proud to call Bali, Indonesia the home of Suryani Jewelry.
We aim to have a physical shop in Bali by 2026.
Suryani is designed and sized specifically for men.
That said, we’ve received strong interest from women and are working toward expanding our sizing to be more inclusive in the near future.